The last straw has struck, camel's back is broken.
I've had enough. Thanks to their absurd reasons & deteriorating service to the customers, I can't take it anymore. Terminating my Airtel Broadband connection, after being a loyal customer for about 4 years.
So, what's up?
I had taken an inaugural plan when I'd first taken my connection. It was one of the best at that time among unlimited download plans. Overall, it wasn't great compared to other ISPs. However, at that time reliability & service provided by Airtel had no match. Hence opted for Airtel. Their service was good, i.e., I've never had random disconnections or interruptions. All this was until about an year ago.
1. Service
Recently few people moved into a place opposite ours. Turns out they too got an Airtel connection. The Airtel guys cut my connection & wired it to them! What the ... were they thinking? I complained a couple of days later that my connection wasn't working. And they took another couple of days to resolve it. To fix, they wired a new line for me.
Two years ago, this wouldn't have happened. Firstly, they'd have wired the correct connection to our neighbors instead of just rewiring by giving my connection to them! I shouldn't have had to call in the first place. Secondly, they wouldn't have taken 2 days to resolve.
2. Bill plan
I was charged more than double my bill plan in the recent bill. Was it a new year gift? They had migrated me onto a new plan by themselves & didn't even inform me! On top of that, put an extra Rs. 100 as migration charges. I hadn't asked for the migration! Whatever plan was there, however pathetic it was, I was fine with it.
3. Customer service
Called their customer support 4 times over the past 1 week.
a) First time: He said I was intimated via email about the plan migration. I later checked & found no emails. He lied. I'd also requested to get my phone/broadband line fixed.
b) Called them again next day, same time: The guy who was supposed to fix the line did dramas & didn't turn up. So requested to really send someone & get the line fixed. I think they took it seriously this time & fixed yesterday.
c) I've had enough by then, called them up today morning asking for any other reasonable explanation to the plan migration. This time the guy said I was sent an SMS regarding the plan migration. I didn't get any SMS either. They again lied! What the ... do they think? Anyways, it seems my plan wasn't offered anymore & I had to choose from any of the other existing plans. He started telling about some other ridiculous plan. I simply asked to put me back to whatever plan I had & revert the extra charges. He said that wasn't possible. So I asked to terminate the connection - enough is enough, I thought. My call was diverted to another department. He asked for some details such as address & last mode of payment. After giving the details, he kept saying "Hello... hello..." several times & then went silent. I could hear him well. Don't know what really happened. Seemed like it was deliberate! Was this how they handle customer calls now. They even charge extra money to call their support! @$$#Ωζ€$... Disconnected & called again to confirm they took down the request
d) This was the confirmation call, following up on previous one. It seems they did take down the request to terminate the connection & will action in 7 days.
Update(2 months since the above post):
Got another call next day after the earlier confirmation call. The guy apologized vehemently & offered to temporarily give a Rs.850pm with 10GB FUP plan for 3 months. And then promised they will migrate me onto an even better plan later. I agreed for then.
After a few days, I raised a request to relocate the connection to a different place. They came back in a week saying it's not possible to give a connection in the place I was asking to relocate.
After a couple of weeks, I raised another disconnection request stating the relocation wasn't possible & I have no choice now. They persuaded me to at least transfer the connection to someone else, but I said that's what I tried to do 2 weeks ago!
Anyways, after several confirmation calls from then on for the next 2 weeks since my disconnection request, they finally gave in & accepted my request.
Unfortunately for me, they billed for an additional 2 weeks 'after' I returned the instrument, which was the same day I requested the disconnection! They initially said I won't be charged anything from the day I lodged the request for disconnection. At the max, for a week, maybe. But charged for 2 weeks? What the hell do they think?!
I didn't want to waste my time and energy anymore. Just left it alone thinking this is what you pay for dealing with those douche-bags.
Finally, it's all over now. Adios AirTel Broadband.
I've had enough. Thanks to their absurd reasons & deteriorating service to the customers, I can't take it anymore. Terminating my Airtel Broadband connection, after being a loyal customer for about 4 years.
So, what's up?
I had taken an inaugural plan when I'd first taken my connection. It was one of the best at that time among unlimited download plans. Overall, it wasn't great compared to other ISPs. However, at that time reliability & service provided by Airtel had no match. Hence opted for Airtel. Their service was good, i.e., I've never had random disconnections or interruptions. All this was until about an year ago.
1. Service
Recently few people moved into a place opposite ours. Turns out they too got an Airtel connection. The Airtel guys cut my connection & wired it to them! What the ... were they thinking? I complained a couple of days later that my connection wasn't working. And they took another couple of days to resolve it. To fix, they wired a new line for me.
Two years ago, this wouldn't have happened. Firstly, they'd have wired the correct connection to our neighbors instead of just rewiring by giving my connection to them! I shouldn't have had to call in the first place. Secondly, they wouldn't have taken 2 days to resolve.
2. Bill plan
I was charged more than double my bill plan in the recent bill. Was it a new year gift? They had migrated me onto a new plan by themselves & didn't even inform me! On top of that, put an extra Rs. 100 as migration charges. I hadn't asked for the migration! Whatever plan was there, however pathetic it was, I was fine with it.
3. Customer service
Called their customer support 4 times over the past 1 week.
a) First time: He said I was intimated via email about the plan migration. I later checked & found no emails. He lied. I'd also requested to get my phone/broadband line fixed.
b) Called them again next day, same time: The guy who was supposed to fix the line did dramas & didn't turn up. So requested to really send someone & get the line fixed. I think they took it seriously this time & fixed yesterday.
c) I've had enough by then, called them up today morning asking for any other reasonable explanation to the plan migration. This time the guy said I was sent an SMS regarding the plan migration. I didn't get any SMS either. They again lied! What the ... do they think? Anyways, it seems my plan wasn't offered anymore & I had to choose from any of the other existing plans. He started telling about some other ridiculous plan. I simply asked to put me back to whatever plan I had & revert the extra charges. He said that wasn't possible. So I asked to terminate the connection - enough is enough, I thought. My call was diverted to another department. He asked for some details such as address & last mode of payment. After giving the details, he kept saying "Hello... hello..." several times & then went silent. I could hear him well. Don't know what really happened. Seemed like it was deliberate! Was this how they handle customer calls now. They even charge extra money to call their support! @$$#Ωζ€$... Disconnected & called again to confirm they took down the request
d) This was the confirmation call, following up on previous one. It seems they did take down the request to terminate the connection & will action in 7 days.
Update(2 months since the above post):
Got another call next day after the earlier confirmation call. The guy apologized vehemently & offered to temporarily give a Rs.850pm with 10GB FUP plan for 3 months. And then promised they will migrate me onto an even better plan later. I agreed for then.
After a few days, I raised a request to relocate the connection to a different place. They came back in a week saying it's not possible to give a connection in the place I was asking to relocate.
After a couple of weeks, I raised another disconnection request stating the relocation wasn't possible & I have no choice now. They persuaded me to at least transfer the connection to someone else, but I said that's what I tried to do 2 weeks ago!
Anyways, after several confirmation calls from then on for the next 2 weeks since my disconnection request, they finally gave in & accepted my request.
Unfortunately for me, they billed for an additional 2 weeks 'after' I returned the instrument, which was the same day I requested the disconnection! They initially said I won't be charged anything from the day I lodged the request for disconnection. At the max, for a week, maybe. But charged for 2 weeks? What the hell do they think?!
I didn't want to waste my time and energy anymore. Just left it alone thinking this is what you pay for dealing with those douche-bags.
Finally, it's all over now. Adios AirTel Broadband.
